Politique de remboursement

 

Here at Steady Clothing we understand that when purchasing merchandise online, returns and exchanges are occasionally necessary to find the perfect style and fit.  To start a return, please visit our return portal here.

All regularly priced items (excluding makeup, hair products, and monogramed/custom items) have a 30 day time period from the date of purchase to be returned or exchanged.

All monogram/custom items are final sale and are not eligible for return or exchange.

Pre-orders can be cancelled free of charge, before they are shipped, by clicking the link in your confirmation email or by emailing us at shop@steadyclothing.com.  

Sale items may be exchanged or returned for store credit only.

All items being returned must be in the same unworn condition they were received in. When returning merchandise please ensure that all tags remained attached, the merchandise remains unwashed and care is taken not to stretch out or misshape the fabric, there are no make-up, deodorant or other stains on the clothing. Please ensure that items are not exposed to any odors such as perfume, pet odors or cigarette smoke. We would not send merchandise to you in that condition and we would appreciate receiving the merchandise back with the same courtesy. Any items received that are deemed not returnable will be returned to the customer and any shipping fees incurred during this refusal will be charged to the original purchasing credit card on file.

It is the customer’s responsibility to pay for any return shipping fees that may be incurred (We highly recommend using a shipping method that offers tracking abilities such as UPS or FedEx with your returns).

If you are returning items you will receive a full refund minus shipping fees to your original method of payment. If you choose to exchange, we will send any new exchange items out at our cost within the continental US. (For our Return/ Exchange policy regarding Alaska, Hawaii, Military and all other US Territories please email us at shop@steadyclothing.com)

If you are returning/ exchanging an International purchase please be aware that you responsible for the shipping cost of both returning the original item as well as the cost to ship the new exchange item out to you.

If you feel that the item you have received may be damaged or defective in anyway please email us for further assistance at shop@steadyclothing.com

If any part of this policy is unclear or if you have any further questions please feel free to contact our customer service at 1-714-444-2058 or at shop@steadyclothing.com and we will be more than happy to assist you.